What happens when you call
- A person answers. Day or night, you reach someone who takes the details, not a recording.
- Safety questions come first. A gas smell or carbon monoxide alarm means leaving the house and calling 911 and PECO before anything else.
- We sort urgent from routine. No heat on a freezing night or water near electrical equipment goes to the front of the line. A tune-up gets booked for a day that suits you.
- The right technician is lined up. We match your system (gas, electric, oil, steam, hot water or ductless) to a local technician who works on it, and confirm the visit with you.
- The price comes before the work. The technician diagnoses the problem and quotes the repair. Nothing is done until you approve it.

